5 Ways to Enhance Employee Experience using AI-Driven Experience Platform

What’s inside?

Introduction

Organizations have already fully embraced the long-term benefits of working from home. Technology leaders like Jack Dorsey, the CEO of Twitter, told his employees that they could continue working from home ‘forever.’ Likewise, Mark Zuckerberg, CEO of Facebook, quickly followed that up with his announcement that employees may continue working from home. 

These announcements were followed by a year that forced all industries and organizations to reconsider every aspect of office life. Common ways of working, such as traveling to the office, connecting over coffee breaks, and attending in-person meetings, have been completely discarded. Leaving all of us wondering what the workplace of the future might look like.

In this environment, organizations are scrambling to find ways to keep employees engaged and connected. That is why they are using both social platforms to help people reconnect virtually. Still, there’s no doubt, to help your people connect and become more productive will need increased use of technologies like an employee experience platform.

Following these announcements last year, other organizations are trying to find new ways to increase the digital employee experience and improve engagement.

Challenges of legacy employee engagement systems

People today can work from anywhere on any number of devices. Even with massive technological improvements, technical difficulties still happen. System infrastructures can break down. Workflows can get lost amongst all the paperwork. Legacy systems and third-party services can get glitchy with heavy loads. And when you are on a slow connection, the most straightforward task becomes much more problematic with sites that have long loading times. If organizations take a more dynamic approach to their digital environments and prioritize their employee experience, they can resolve them before they become challenges.

Every workplace is full of essential tasks, from onboarding new hires to accommodating flexible work schedules. Completion of these tasks efficiently affects the way people think and feel about an organization. An AI-driven employee experience platform is a critical piece of automation technology that helps companies take on multiple tasks and resolve any issues that may come up in performing them while ensuring user interactions within the workplace. It also provides managers and leaders with the resources they need to do their jobs and impact productivity.

Impact of employee experience platforms

What is an AI driven employee experience?

An AI-driven employee experience platform is an intelligent software platform that enables organizations to take complete control of the look, feel, and interactions an employee has with a company while using the company’s systems.

As digital transformation makes technology and users more complex, employees are demanding more. More intuitive solutions can help employees perform their tasks faster. More convenient technological solutions allow employees to use their mobile devices on the go and become more efficient. And faster cloud-based apps that help them scan and document their work. An employee experience solution allows the end-user to meet these needs to make employee experiences better and dramatically benefit an organization. 

Five ways to enhance employee experience for remote workers using a platform

At its basic, an employee experience platform is a software solution that enables organizations to take complete control of the look, feel, and interactions a person has with your company while using your systems. Improving employee experience and engagement can leverage them for a positive and connected remote work culture.

1. Creating a new culture of collaboration

Humans crave contact and connection with other people. However, employees’ well-being can be a little suspect because working remotely can be a lonely place for employees and affect productivity. Today’s workforce is deeply technology-driven, and a substandard digital workplace is likely to be a deal-breaker for your employees.

As a matter of fact, according to Dell Technological study, 91% of prospective employees said that technology would influence their job choice among similar employment offers. That is why organizations need to become the kinds of places where employees and potential hires want to work.

In this environment, employee satisfaction is critical, and it can only come with a culture of collaboration. And it is up to organizations to provide tools to support social connections in the workplace that can help workers connect and collaborate. Organizations that can do that can build and retain a successful workforce.

Moreover, an employee experience platform enables your workers to share ideas, innovate and solve customer challenges in real-time. Success implementation of a platform also quickly translates into fulfilling business goals and driving better outcomes.

2. Creating a sense of purpose

Today, after all the disruptions of 2020 and the unknowability of the year ahead, only 30% of employees engaged in their work.

We all find meaning when we see a connection with what we spend time doing and its successful result. This provides us with a sense of value for our work. That is why people deliver their best effort and ideas when they feel they are part of something larger. When connected with all the company systems, an employee experience system can provide employees with a clear sense of how their work makes a difference for the organization.

This sense of purpose alone can have a profound impact on your employees. Still, that is not all. An AI-driven platform can also enable clear lines of communications and allow you to share stories of employees who are embodying your organization’s vision and achieving its vision. This can help you motivate your employees and bring life to your digital workplace.

3. Performance recognition

Every employee wants to feel valued and wants their work to be noticed by their organization. But with all the disruptions in the workplace, organizations are reluctant to award significant bonuses and pay increases. This is the reason for 80% attrition in the workplace today.

Epik View360, an AI-driven employee experience solution can be a great tool to recognize your employee’s work. It helps you give your managers a place to recognize their team members’ work, share significant sales, positive customer feedback, and allow your workforce to nominate their colleagues for higher recognition.

Your platform can become an excellent way for you to call out individual and team success stories. It can also allow you to reward them with gift cards, small gifts, or even personalized messages that help you motivate your employee in these trying times and keep them engaged with your organization.

4. Implementing development opportunities

LinkedIn’s 2018 Workforce Learning Report clearly stated that 93% of employees would stay at a company longer if it invested in their careers.

Impact of employee experience platforms linkedin learning

An AI-driven employee experience solution can enable an organization to meet their employees where they already are, effectively transition them to learners, and align their employees’ aspirations with development opportunities. Allow them to easily access the system with their mobile phones, intuitive apps, and comprehensive interfaces and become the tool of choice for your employees to reach their potential.

With the new development this year, many organizations are undergoing significant transformation, requiring different employee skills and capabilities for advancement. Initiating a learning and development drive can help your organization acquire the skills you need while signal that you, as an employer, value your employees.

5. Increasing efficiency

In every workplace, email and information overload are frequently overwhelming. These conditions, coupled with complex systems, lost documents, and approaching deadlines, can be challenging to navigate and leave employees frustrated. 

An employee experience system can make processes that can make work easier and faster to tackle for employees. With this new technology, organizations can create a unified company experience that spans multiple systems and employee interaction points. This helps employees learn the systems more quickly and handle tasks more effectively.

To put it simply, organizations that can facilitate easy access to the correct information, documents, and people all in one place, can make it much easier for workers to be productive and complete their tasks on time. An AI-driven employee experience system allows an organization to make this pipe dream into a reality and, from a commercial perspective, cost save and become more efficient.

How easy is it to implement an employee experience platform?

Implementing an AI-driven employee experience platform is very easy. However, making it perform the functions you want can be complicated. Providing your employees with the experience they want can encompass a lot. It needs to bind every digital touchpoint made by every employee, their choice of tools, demographics, roles, responsibilities, achievements, and much more.

With remote working and the office structure in flux, employee experience needs to change quickly with it. Organizations need to develop a system that develops and evolves with the way people work. And to counteract external forces, organizations will have a more efficient, dynamic, and productive workplace.

To make all of these factors possible, appointing a team to help implement an employee experience system and steer employee experiences according to your unique organizational needs with its different departments and priorities should be prioritized.

Epik Solutions has developed Epik View360, an AI-driven employee experience solution that allows an organization to control the experience they are providing to their employees. With our team of system developers, we can also quickly implement this platform company-wide while successfully navigating all the pitfalls that most organizations can not.

Our solution team aims to close the gap between employer and employee, managers and team members, and form an experience that works for everyone. We also provide you with the capability, expertise, and tools to continuously listen to and improve employee experiences and design new unique employee experiences.

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