The Survey Aviation Company

Industry: Travel

Growth in User Engagement
Error Reduction via a Pilot Time-table Solution
Increase in Booking Engine Automation

The Client

The Survey Aviation Company owns fleets of fixed-wing aircraft and helicopters that it uses in diverse ways. The planes provide agricultural aerial applications, photography, and survey work. The helicopters conduct heavy-lift and external load services, search and rescue, firefighting, and aerial survey. Founded more than four decades ago, The Survey Aviation Company’s primary values are efficiency and safety.

The Challenge

The Survey Aviation Company wanted to develop an online identity that merged it's pilot and maintenance crew over an intranet. With the company’s booking and emergency request engine only available for updates via the local intranet, the pilots could not update their databases during flights. Moreover, The Survey Aviation Company’s existing properties weren't customer-friendly, resulting in revenue loss. Our job was to understand these challenges better and deploy solutions to address them swiftly.

Solutions Provided

  • A booking, request, and emergency software-as-a-service (SaaS) engine built via Amazon Cloud.
  • Integration of the SaaS environment with The Survey Aviation Company’s website for easier updating.
  • A new solution offering coherent and synergistic experience across all platforms.
  • A full Customer Experience Transformation through a streamlined solution designed for easier information consumption about the client's aircraft and services.

Brand Impact

  • Our digital process transformation efforts helped us design a new SAAS engine and reduced pilot timetable errors by 100%.
  • Our booking engine automated the flight bookings, requests, and emergency rescue process by 100%.
  • We created a new online presence for The Survey Aviation Company, helping them connect and increase customer engagement by 35%.
  • Our marketing automation campaign increased new bookings while decreasing marketing costs by 20%.

Services Delivered

Solution Design and Development Services
Solution Design & Development
Digital Process Transformation Service
Digital Process Transformation
User Acquisition Services
User Acquisition
Marketing Automation
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