Shipping Services

Industry: Distribution services

Boost in
User Acquisition
Increase in
Relevant Inquiries
Rise in Audience Engagement

The Client

The Shipping Services company provides comprehensive e-commerce shipping plans to its clients. Focused primarily on startups and SMBs but also able to service enterprises. The company offers “pick, pack, and ship” and integration with most Internet marketplaces. The Shipping Services company's key differentiators are its customer service (provided through phone, email, and text support seven days a week) and customized pricing models.

The Challenge

With its brand awareness on the decline, The Shipping Services company wanted to promote their “right fit and service for every business” approach. They needed a successful Digital Process Transformation strategy and Marketing Automation plan to complement their brand story and organization.

Solutions Provided

  • User Acquisition services informed by Advanced Analytics research.
  • A custom brand portal via our Solution Design & Development service.
  • An easy to operate, on-demand price generator for customers.
  • A fully integrated e-commerce omnichannel shipping system, displaying consistent brand tonality.
  • A Customer Experience Transformation to drive off-page and on-page engagement.
  • A strategic Marketing Automation plan across all search and social channels.

Brand Impact

  • Our strategic User Acquisition plan amplified brand awareness by 56%.
  • Our content presented across all digital channels boosted audience engagement by 45%.
  • Our Marketing Automation plan reduced the marketing budget by 30%.
  • Our strategic marketing plan increased relevant inquiries by 45%.
  • Our real-time dashboard improved agility by analyzing over 25 Marketing Automation key performance indicators (KPIs).

Services Delivered

Solution Design and Development Services
Solution Design & Development
User Acquisition Services
User Acquisition
Marketing Automation Services
Marketing Automation
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