Industry: Distribution services
The Shipping Services company provides comprehensive e-commerce shipping plans to its clients. Focused primarily on startups and SMBs but also able to service enterprises. The company offers “pick, pack, and ship” and integration with most Internet marketplaces. The Shipping Services company's key differentiators are its customer service (provided through phone, email, and text support seven days a week) and customized pricing models.
With its brand awareness on the decline, The Shipping Services company wanted to promote their “right fit and service for every business” approach. They needed a successful Digital Process Transformation strategy and Marketing Automation plan to complement their brand story and organization.