This top full-service lender is based in the United States, where it is one of the nation’s largest financial services organizations. A core specialty of the company is the issuance of individual home and automotive loans. It is also one of the largest credit card providers in the US.
The institution was gathering customer source information in the form of physical documents. Key purposes for this collection were “know your customer” (KYC) and credit scoring. The task was conducted at retail showrooms, at the organization's offices, and at individuals’ locations. The firm asked us to digitize their documentation process so that they could benefit from:
- More efficient loan processing and faster turn-around time
- Minimized manual effort as a part of its mortgage operations team’s 300-item quality control (QC) checklist
- Improvement in collection and reduction in delinquency rate due to enablement of collection teams to handle greater volume.