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28%
Increase in
User Acquisition
19%
Rise in
Brand Awareness
100%
Improvement in Omnichannel Knowledge Base (KB) Accessibility

The Client

Manufacturing a broad catalog of castings and performing in-house machining, A Leading Foundry offers its customers superior quality and cost savings. In business for more than half a century, the firm is independent and family-owned. Located in a major Utah City, A Leading Foundry saves time for its customers because it is a single-source foundry.

The Challenge

A Leading Foundry had challenges maintaining an interactive and engaging brand presence that worked seamlessly across all devices. The foundry and machine shop’s knowledge base also needed updating to be ideally structured and optimized for key target audiences. Finally, the Leading Foundry desired a User Acquisition Strategy that would lift the firm’s listings to the first page of Google's search results.

Solutions Provided

  • A streamlined solution that spotlighted the strengths of the company’s manufacturing services.
  • A Customer Experience Transformation service to enable consumption of A Leading Foundry & Machine’s KB across all devices.
  • User Acquisition Services to leverage the firm’s track record and capabilities.
  • Brand Management services that honed brand personality and synergized its presentation across all platforms.

Impact On Brand

  • We created a new brand presence that helped the client create an omnichannel knowledge base to showcase their abilities and provide crucial metallurgy information to their customers.
  • We helped the company leverage its knowledge and created a campaign that increased its brand awareness by 19%.
  • Our customer experience transformation helped the company connect with mobile customers, increasing its reach by 5x.
  • Our user acquisition strategy leveraged the company's strength and increased new users by 28%.

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