Our client is one of the biggest American technology companies that designs Hi-Tech components for professional media markets, as well as media chip units that are preferred by the mobile computing and automotive markets all around the world.
As the client put it their reporting system "simply doesn't work". The issue would usually arise when a user reported and asked to change/progress a project from one team to another. The project would disappear and then appear, sometimes a week later without any resources allocated on it. They also needed a solution that helped them adapt their systems to the evolving market requirements and bridged the important communication gap between business teams and IT teams.