Our client has been providing natural gas and electricity to its customers for decades. The provider currently serves 5.2 million households.
The company was struggling with its field workflow, which was error-prone because it relied on paper trails. The client was also becoming increasingly concerned with compliance, data security, and reliability related to field data and the associated approval workflow. All these issues and the limited data intelligence made it challenging to get the analytics to refine, repair, and maintain jobs. We were tasked with -