Our client has been providing natural gas and electricity to its customers for decades. The provider currently serves 5.2 million households.
The company was struggling with its field workflow, which was error-prone because it relied on paper trails. The client was also becoming increasingly concerned with compliance, data security, and reliability related to field data and the associated approval workflow. All these issues and the limited data intelligence made it challenging to get the analytics to refine, repair, and maintain jobs. We were tasked with -
- Developing a solution that wouldn't let growth and change outpace the technology infrastructure.
- Transitioning communication primarily done via paper, spreadsheets, and email and making them easy to track.
- Providing real-time information that would help in critical decision making at job sites.
- Providing a solution that would assist in quickly locate data and documentation about compliance, safety, inventory, sales opportunities, etc.
- A View 360 solution with an emphasis on data security and reliability.
- Digital process transformation to digitize the paper-based business workflow for fast and easy information sharing.
- An agile cloud service with automated data scaling to assist in quickly storing data and documentation about compliance, safety, inventory, sales opportunities, etc.
- We developed an automated workflow in View 360 that utilized safety and compliance metrics to realize more robust scheduling and reporting.
- An automated compliance commitment reminder, distributed before jobs were documented for closure.
- 17% Increase in on-field productivity in the first week of distribution of the View 360 system.
- 53% Increase in the transparency of business information now quickly accessible by decision-makers.
- 33% Increase in operational efficiency with live tracking and management of resources.
- 51% Decrease in system errors with the View 360's automated platform catching errors and offering actionable tactics to mitigate any additional errors.
- 28% Increase in on-field efficiency with quick retrieval of data and documentation through the solution.