Canadian Cellphone Provider

Industry: Telecommunication

96 %
Increased Data Collection
Increased Operational Efficiency
Recruited Able Talent

The Client

The Canadian Cellphone Provider is the third-largest cellphone provider in Canada that sells wireless services in Canada on its numerous networks and operates a sub-brand that targets high school, college, and university students.

The Challenge

The client wanted us to procure new agile talent who could develop new strategies and help Telus grow. Alongside they also wanted us to assist them by digitizing their workforce to

  • Improve workforce productivity by streamlining their new customer registration process.
  • Help HR and management processes get a better insight into their employee's daily work.
  • Speed up important tasks where needed.
  • Manage human errors.

Solutions Provided

  • An HRMS solution to provide a GPS tracked log in and log out timings.
  • A cloud-based ERP solution to track tasks and the percentage of the work completed.
  • A mobile app-based solution that helped executives scan and store customer documents.
  • A talent procurement drive that scored the talent on their ability, availability, and experience.
  • An onboarding solution that used both physical and digital processes to quickly onboard the new staff.

Brand Impact

  • Our secure scan and store process increased data collection by 96%
  • Our HRMS solution increased operational efficiency by 83%
  • Our cloud-based application helped in the documentation and increased customer satisfaction amongst the younger audiences by 62%.
  • Our ERP solution disclosed flagging tasks and helped speed them, increasing business efficiency by 71%
  • Our talent recruitment drive help increase recruitments by 82%.

Services Delivered

Epik biz ERP
Epik Biz ERP
Cloud Transformation
Cloud Transformation
Solution Design and Development Services
Solution Design & Development
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