Epikso Logo Blue
24%
Growth in
In-Store Footfall
38%
Rise in
User Engagement
100%
Improvement in Marketing Automation

The Client

The Architectural Installations company refurbishes, repairs, remodels fireplaces, and offers a broad range of high-quality barbeques. Founded in 1976 in Troy, Michigan, the customer-service-centered business is family-owned and -operated. The company's showroom keeps wood mantels, vent-free, vented gas logs, fireplace accessories alongside 20 burning fireplaces, and more than 50 fireplace doors on-display.

The Challenge

We were hired to amplify brand awareness of Architectural Installations, in addition to attracting new and old customers to their retail store. They also wanted to implement a Brand Management strategy driven by a Customer Experience Transformation.

Solutions Provided

  • A Customer Experience Transformation that leveraged design elements to maximize user experience during product viewing and evaluation.
  • A User Acquisition campaign directed toward the showroom location and its surroundings.
  • A Marketing Automation strategy targeting new construction sites and older apartment complexes that were in the process of ordering similar products in bulk.
  • A review response system to fuel audience engagement.

Services Delivered

Constomer Experience Transformation Services
Customer Experience Transformation
User Acquisition Services
User Acquisition
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Marketing Automation

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