Facebook Telecommunication Industry Case Study - Telus Mobility
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96 %
Increased Data Collection
Increased Operational Efficiency
Recruited Able Talent

The Client

TELUS Mobility is the third-largest cellphone provider in Canada which sells wireless services in Canada on its numerous networks and operates a sub-brand which is targets high school, college, and university students.

The Challenge

The client wanted us to procure new agile talent who could develop new strategies and help Telus grow. Alongside they also wanted us to assist them by digitizing their workforce to

  • Improve workforce productivity by streamlining their new customer registration process.
  • Help HR and management processes get a better insight into their employee's daily work.
  • Speed up important tasks where needed.
  • Manage human errors.

Solutions Provided

  • An HRMS solution to provide a GPS tracked log in and log out timings.
  • A cloud-based ERP solution to track tasks and the percentage of the work completed.
  • A mobile app based solutions that helped executives scan and store customer documents.
  • A talent procurement drive that scored the talent on their ability, availability and experience.
  • An onboarding solution that used both physical and digital processes to quickly onboard the new staff.

Brand Impact

  • Our secure scan and store process increased data collection by 96%
  • Our HRMS solution increased operational efficiency by 83%
  • Our cloud-based application that helped in the documentation and increased customer satisfaction amongst the younger audiences by 62%.
  • Our ERP solution disclosed flagging tasks and helped speed them, increasing business efficiency by 71%
  • Our talent recruitment drive help fill up the Telus Mobility opening by 82%

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