Leading West Coast Utility Provider
Human error rate reduction
Reduced Maintenance effort by
Improved reporting time

The Client

Our client has been providing natural gas and electricity to its customers for many years. The provider currently serves 5.2 million households.

The Brief

The client was struggling with their field management business workflow which used paper trails and was an error prone approach. Compliance, Data security, and reliability had become major concerns for field related data and associated approval workflow. Moreover, getting the Analytics on repair and maintenance jobs had become challenging with limited data intelligence.

Solutions Provided

  • Digital Process Transformation to digitize the paper based business workflow to a cloud based architecture.
  • An agile cloud service with automated Data Scaling.
  • A solution with an omni-channel experience across all field devices.
  • An automated workflow for scheduling and reporting as per the Safety and compliance metrics.
  • An automated compliance commitment reminder before the jobs were documented for closure.

Impact On Brand

  • Our solution monitored the real-time status of all assets and takes decisions in real-time keeping the operational cost minimal.
  • Facilitated live tracking and management of resources, thereby boosting overall operational efficiency.
  • Increased overall on field productivity by 17%.
  • Implemented automated reporting platform to proactively catch system error with actionable tactics to evaluate the upcoming errors if any.

Services Offered

Digital Process Transformation
Workforce Transformation
Cloud Transformation
Advanced Analytics

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