Leading West Coast Utility Provider
Loading
Loading
Loading
51%
Increase in On-Field Interactions
72%
Reduced Delivery Times
17%
Improvement in Business Operations

The Client

ENSO Plastics manufactures environmentally friendly plastic products, with the objective of stopping plastic pollution worldwide. The company introduces sustainable plastic products, with a focus on bottles. It is also centrally focused on providing educational resources on biodegradable plastic through collaboration with governments, consumers, and other manufacturers. ENSO’s long-range mission is to use non-food sources to create plastics that are green and renewable.

The Challenge

Renew RTP is ENSO Plastic's flagship product. It is a versatile polymer that can replace up to 100% of traditional, petroleum-based polymers. Renew RTP offer manufacturers a simple and effective solution to an enormous environmental challenge. One key predicament ENSO faced was the two different methods of using the product, making it difficult to track customer needs.

Renew RTP is not the only concern of the environmentally friendly firm, though. Restore, the company’s new product, helps accelerate the natural biodegradation of plastics, rubbers, and other materials. This product is mainly used by city and state authorities.

ENSO Plastics asked us to develop a field solution that would assist them in delivery to manufacturers and authorities. Both of the products had to arrive at recipients’ addresses on-time and according to their applications.

Critical business challenges included the following:

  • Keeping track of customers’ product requirements
  • Generating real-time on-field delivery data
  • Replacing an error-prone paper-trail process
  • Optimizing reporting on product availability and logistics
  • Minimizing duplicate or contradictory on-field reporting.

Solutions Provided

  • An Amazon Web Services (AWS) cloud-based field management solution that connected management with 25 delivery drivers and ten technicians
  • Integration of the organization’s legacy system into the new solution, so that the management team could seamlessly understand customer requirements
  • Clear documentation of the distribution and in-stock availability of ENSO products
  • Enablement of delivery staff to generate customer demands on-site, from any platform, in real-time.

Brand Impact

  • Our field management solution helped increase interactions between delivery drivers and managers by 51%.
  • Our system encouraged check-ins and improved delivery reporting times by 72%.
  • The real-time delivery monitoring solution helped managers take action when needed and increased efficiency by 69%.
  • The digitized process used the cloud for document storage and reduced the paper trail by 43%.
  • The solution helped ENSO streamline operations, resulting in business expansion of 17%.

Services Delivered

Loading
Field Service Management
Loading
Cloud Transformation

Make Your Business Transformation a Reality

The power of today's new digital landscape is vast and growing. We are here to help you make a statement with a team that spans media, strategy, digital, data consulting, social media and workforce transformation.

Loading